Terms of Service

1. Who we are

MealVerve is provided by Charalambos Rotsides, trading as MealVerve, Cyprus (“we”, “us”). Contact: support@mealverve.com. These Terms, together with our Privacy Policy, Cookie Policy and Health & AI Disclaimer, form the agreement between you and us. By creating an account you accept them.

2. Who can use MealVerve

You must be at least 16 years old. MealVerve is a consumer service for personal, non-commercial use. You must give accurate account information and keep your login secure. You are responsible for activity on your account; tell us straight away at support@mealverve.com if you think it has been compromised.

3. The service

MealVerve helps you store recipes, plan meals, build grocery lists, estimate nutrition and share recipes with other users, with optional AI assistance. We may improve, change or remove features. If a change significantly reduces what you pay for, we will tell you in advance and you may cancel and receive a pro-rata refund for the unused period.

4. Free and paid plans

• Free includes core recipe, meal-planning and grocery features and a limited monthly allowance of AI text features. The allowance may change; we show it in the app.
• Plus and Premium are monthly subscriptions with higher AI usage limits and extra features, as described on the upgrade page at the time you buy. AI limits are measured by usage cost and reset each billing period; when you reach a limit, AI features pause until the next period.
• Founding member price: the first 200 web subscribers to Plus may subscribe at the founding price shown at checkout. It stays at that price for as long as that account keeps or later restarts a Plus subscription, and comes with a Founding Member badge. It is personal and cannot be transferred.

5. Subscriptions, renewal and cancellation

• Prices include VAT where applicable and are shown before you pay. Web payments are processed by Stripe. Purchases in the Android app are processed by Google Play under Google’s terms.
• Subscriptions renew automatically every month at the then-current price until you cancel. We will give you at least 30 days’ notice of any price increase, and you can cancel before it applies.
• You can cancel at any time: on the web in Profile › Billing (Stripe customer portal), or in Google Play › Payments & subscriptions for app purchases. Cancelling stops the next renewal, and you keep paid features until the end of the period you have paid for.
• If a payment fails, we or the payment provider may retry. If it still fails, your account moves to the Free plan; your content is kept.

6. Your 14-day right of withdrawal (EU/EEA consumers)

If you are a consumer in the EU or EEA, you can withdraw from a new subscription within 14 days of buying it without giving a reason. Because paid features start immediately, at checkout we ask you to request immediate access and to confirm you understand the following: if you withdraw within the 14 days, we refund what you paid minus a proportionate amount for the days you already had access. To withdraw, email support@mealverve.com with your account email and a clear statement that you withdraw from the contract. You can use this wording: “I hereby withdraw from my MealVerve subscription purchased on [date].” We refund within 14 days of receiving your request, using the original payment method. For Google Play purchases you can also ask Google for a refund under Google Play’s policy. This does not limit any other rights you have under consumer law.

7. Your content

• You own the recipes, photos, plans and messages you create (“your content”). You are responsible for having the right to upload it. Do not upload other people’s photos or copied recipe text without permission.
• Private content is only used to provide the service to you, including sending it to our AI and hosting providers as described in the Privacy Policy.
• Public content: when you make a recipe public, you give us a worldwide, non-exclusive, royalty-free licence to host, display, reproduce in formats needed for display (e.g. thumbnails and search-engine structured data), and distribute it within MealVerve and in search results, together with your display name. The licence ends when you make the recipe private or delete it, except for copies others already legitimately shared and backups that expire on their normal schedule.
• We do not use your content to train AI models.

8. Acceptable use

You must not:

• post illegal, hateful, harassing, sexually explicit, violent or misleading content;
• post dangerous food or health advice, such as unsafe preservation methods or advice promoting eating disorders;
• infringe others’ intellectual property or privacy;
• spam or advertise;
• impersonate others;
• try to access other accounts or non-public systems;
• scrape the service, or get around usage limits or security;
• use the service to build a competing dataset or AI model;
• resell access.

9. Reporting content and moderation

Anyone can report a public recipe or profile they believe is illegal or breaks these Terms using the “Report” option on the recipe, or by emailing support@mealverve.com with the link and a short explanation. We review reports diligently and without undue delay. We may remove or restrict content, hide it from public pages and search, or suspend accounts. If we act against your content or account, we tell you what we did and why, unless the law prevents us. You can ask us to review the decision by replying or emailing support@mealverve.com within 6 months. A person, not only an automated system, will review your appeal. You may also use an out-of-court dispute settlement body certified under the EU Digital Services Act, or go to court.

10. AI features

AI-generated recipes, meal plans, grocery lists, nutrition estimates and images are created automatically and may be inaccurate, incomplete or unsuitable for you. AI-assisted content is labelled. Check ingredients, allergens, quantities, cooking temperatures and nutrition yourself before relying on them. Do not submit other people’s personal data or sensitive information to the AI features.

11. Not medical advice

MealVerve provides general information, not medical, dietetic or nutritional advice. Read the Health & AI Disclaimer, especially if you have allergies, a medical condition, are pregnant, or have a history of eating disorders.

12. Our rights

The MealVerve name, logo, software and our own content belong to us or our licensors. We give you a personal, non-transferable, revocable right to use the service under these Terms.

13. Suspension and ending the agreement

You can stop using MealVerve and delete your account at any time in Profile › Your data (see how to delete your account). We may suspend or close an account for serious or repeated breaches of these Terms, fraud or legal reasons, with notice and reasons unless that would be unlawful or compromise safety. If we close a paid account without it being your fault, we refund the unused part of your subscription.

14. Our responsibility to you

• We provide the service with reasonable skill and care. Consumers have legal guarantees that digital services match their description and are fit for purpose. Nothing in these Terms limits those rights.
• We are not responsible for losses that were not foreseeable, losses caused by your own breach, or losses from relying on AI output or nutrition information contrary to the Health & AI Disclaimer.
• Except where the law does not allow it, our total liability to you for the service in any 12-month period is limited to the greater of the amount you paid us in that period and €100.
• Nothing limits liability for death or personal injury caused by our negligence, for fraud, for gross negligence or intent, or any other liability that cannot be limited by law.

15. Changes to these Terms

We may update these Terms, for example for new features or legal requirements. We will give you at least 30 days’ notice of material changes by email or in the app. If you do not agree, you can cancel before they take effect and receive a pro-rata refund of any prepaid period. Otherwise the new Terms apply from that date.

16. Law, complaints and disputes

These Terms are governed by the laws of the Republic of Cyprus. If you are a consumer, you also keep the protection of the mandatory laws of the country where you live, and you may bring proceedings in the courts there or in Cyprus. Please contact support@mealverve.com first; we aim to resolve complaints within 14 days. Consumers in Cyprus may also contact the Consumer Protection Service of the Ministry of Energy, Commerce and Industry or a certified alternative dispute resolution (ADR) body. We will tell you if we are required to use a specific ADR body.

17. General

If a provision is found invalid, the rest remains in force. We may transfer this agreement to a company that takes over MealVerve, provided your rights are not reduced; we will tell you if this happens. Failure to enforce a right is not a waiver.